What Does an Account Manager Do?

An Account Manager manages a client portfolio for a company, tasked with evaluating and addressing their business requirements. Their role involves ensuring the company meets agreed-upon expectations and contractual terms while cultivating strong, advantageous relationships.

Additionally, an Account Manager coordinates with sales and marketing teams to create presentations and sales proposals for new business opportunities.

Account Manager Responsibilities

  • Oversee a portfolio of client accounts on behalf of the company.
  • Serve as the primary contact and address the specific needs of customers.
  • Cultivate and maintain strong, positive relationships with clients.
  • Create new business opportunities through current and prospective client networks.
  • Manage and direct a team of Account Representatives.
  • Supervise account and transaction status reporting.
  • Establish and monitor sales account goals in line with company targets.
  • Track sales performance indicators, such as quarterly results and annual projections.
  • Recommend strategies to enhance sales performance and uncover growth opportunities.
  • Address and resolve conflicts, providing prompt solutions to customer issues.

Account Manager Qualifications

  • Associate’s or Bachelor’s degree in a relevant discipline.
  • Practical experience in sales with a track record of providing outstanding customer service.
  • Demonstrated experience as a Sales Account Manager or Sales Account Executive.
  • Proficiency in CRM software and MS Office Suite (especially Excel).
  • Familiarity with sales performance indicators and metrics.
  • Strong skills in communication, negotiation, and leadership.

 

SALES and MARKETING ROLES WE FILL

  • Account Manager
  • Account Executive
  • Business Analyst
  • Content Marketing
  • Data Analyst
  • Digital Marketing Manager
  • Email Marketing Manager
  • Inside Sales Representative
  • Marketing Director
  • Marketing Manager
  • Product Marketing Manager
  • Sales Development Rep
  • Sales Director
  • Sales Operations Manager
  • Territory Sales Representative
  • Territory Manager